Privacy Policy

Last updated: July 3, 2026

This Privacy Policy explains how The Pillow Home ("we," "us," or "our"), operated by GROUP KLOUBE SOLUTIONS LLC, collects, uses, discloses, and protects your personal information when you visit or make a purchase from thepillowhomeus.com (the "Site"). We sell to customers in the United States, the European Union, the United Kingdom, Canada, Australia, New Zealand, and the wider Oceania region, and this policy is designed to address the privacy laws applicable to those regions, including the General Data Protection Regulation (GDPR), the UK GDPR, and the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).

Information We Collect

We may collect the following categories of information when you interact with our Site:

• Contact information, such as your name, email address, shipping and billing address, and phone number.
• Order information, such as products purchased, order value, and order history.
• Payment information, processed securely by our payment processors (we do not store full payment card details on our own servers).
• Device and usage information, such as IP address, browser type, pages viewed, and referring website, collected automatically through cookies and similar technologies.
• Communications you send us, such as customer support requests or email sign-ups.

How We Use Your Information

• To process, fulfill, and ship your orders.
• To communicate with you about your order, account, or customer support requests.
• To send you marketing communications, where you have consented or where otherwise permitted by law (you may opt out at any time).
• To improve our Site, products, and customer experience.
• To detect and prevent fraud and to comply with legal obligations.

Legal Basis for Processing (EU/UK Visitors)

If you are located in the European Union or the United Kingdom, we process your personal data on the following legal bases: performance of a contract (to process and deliver your order), legitimate interests (to operate and improve our business), consent (for marketing communications and non-essential cookies), and compliance with legal obligations.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Site, remember your preferences, understand how visitors use our Site, and support marketing efforts. This may include essential cookies (required for the Site to function), analytics cookies, and advertising cookies. Where required by law, we will request your consent before placing non-essential cookies, and you can manage your cookie preferences through our cookie banner or your browser settings.

How We Share Your Information

We do not sell your personal information for money. We may share your information with:

• Shopify, our e-commerce platform provider, which hosts our Site and processes orders on our behalf.
• Payment processors, to securely process your payment.
• Shipping carriers, to deliver your order and provide tracking information.
• Marketing and analytics providers, to help us understand Site usage and deliver relevant communications, where permitted.
• Legal and regulatory authorities, where required to comply with the law or protect our rights.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements. Order and transaction data is generally retained for the period required by applicable tax and commercial law.

International Data Transfers

Because we operate internationally and use service providers such as Shopify, your personal information may be transferred to and processed in countries other than your own, including the United States. Where required, we rely on appropriate safeguards, such as standard contractual clauses, to protect personal data transferred internationally.

Your Privacy Rights

If You Are in the European Union or United Kingdom (GDPR / UK GDPR)

You have the right to access, correct, delete, or restrict the processing of your personal data, the right to data portability, the right to object to processing (including for direct marketing), and the right to withdraw consent at any time. You also have the right to lodge a complaint with your local data protection authority.

If You Are a California Resident (CCPA/CPRA)

You have the right to know what personal information we collect, use, and disclose, the right to request deletion of your personal information, the right to correct inaccurate personal information, the right to opt out of the sale or sharing of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.

Exercising Your Rights

To exercise any of the rights described above, please contact us at support@thepillowhomeus.com. We will respond to verifiable requests within the timeframes required by applicable law.

Children's Privacy

Our Site is not directed to children, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at support@thepillowhomeus.com or by mail at 9380 SW 72nd St, Suite B 214, Miami, Florida, 33173, United States.