Return and Refund Policy

Last updated: July 3, 2026

At The Pillow Home, we want you to be fully satisfied with your purchase. This policy explains how returns and refunds work when you shop with us.

Return Window

You may request a return within 14 days of the delivery date of your order. Requests made after this period will not be accepted.

Eligible Items

All products purchased from The Pillow Home are eligible for return within the window described above, provided the item is unused, in its original condition, and in its original packaging whenever possible.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect item, in which case we will work with you to resolve the issue at no additional cost.

How to Request a Return

• Contact our customer support team at support@thepillowhomeus.com within 14 days of delivery, including your order number and reason for the return.
• Our team will confirm your return and provide instructions, including the return address.
• Pack the item securely and ship it back using a trackable shipping method.
• Once we receive and inspect the returned item, we will notify you of the approval status of your refund.

Refunds

Once your return is received and inspected, approved refunds will be processed within 7 business days. Refunds are issued to the original payment method used at checkout. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 14 days of delivery at support@thepillowhomeus.com with photos of the item. We will arrange a replacement, refund, or store credit at no additional cost to you.

Contact Us

For any questions about this policy, please reach out to support@thepillowhomeus.com. We aim to respond within 24 hours.